National Systems America Telecommunications Idustry Services
Our expertise Include Telecommunications, Speech, and Web Technologies.
We have many certified and talented professionals with several years of experience in deploying, Genesys, Avaya, Cisco and Intervoice’s Self Service and Call Center solutions.
Our Company is dedicated to reducing the time, cost and complexity of developing and deploying voice enabled IVR & CTI solutions.
Primary focus of our telecommunication division centers around IVR and CTI integration with state of the art technologies such as VoiceXML, Speech Recognition, and Computer Telephony Integration (CTI) for Call Center Deployments.
We build customized solutions using Voice User Interfaces (VUI), speech recognition, text-to-speech synthesis, Call Center Routing Strategies, Scripts etc..
Experts in developing Speech applications, providing CTI Solutions for Call centers, and supporting the solutions from end to end.
We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading of Cisco UCCE components , Genesys Framework Components and Avaya IR components.
Computer Telephony Integration (CTI) involves seamless integration of TDM and IP telephony hardware/software, computers, and companies’ software applications.
CTI solutions allow real-time caller identification and qualification which is accomplished typically by ANI (Caller ID) or DNIS (the number being called). In cases where these features are not available, an Interactive Voice Response (IVR) System may be used to identify the caller by having them enter a customer number, social security number, etc.
Primary CTI Technology Vendors include Genesys, Cisco, Avaya, Intervoice & IBM
Genesys
TDM Voice (Traditional) – IP Voice – Self Service
CIM Platform
CME Installation & Configuration
URS – Universal Routing Server
T- Server, I Server – IVR Interfaces
IRDesigner – Routing logic and scripts
E-mail, Web Chat, Infomart & Reporting
CISCO Components
UCCE – Call Center End to End solutions
CVP – Inbound & Outbound Applications
Call Manager – IP Switching
ICM – Routing Scripts
Cisco Agent Desk top
Cisco Unity – Call recording
Verint Call Recording, Reader Boards, E-mail, Web Chat Licensing, High Availability, Reporting
Intervoice
Invision Studio
Speech & TTS – Self Service
VXML
Management Layer
Reporting
Avaya
Dialog Designer & IR
IBM
Websphere Voice (WVS)
Nuance
Speech Recognition (ASR/OSR)
Text To Speech – Speechify, Realspeak
Server Side Development
Java/ .NET
JSP, ASP, PHP, Perl Dyanmic VXML Generation
J2EE Frame work VXML development
Benefit to the client
Improved system performance and utilization
Allow Client to focus on the business – not on issues
Immediate access to Peoplesoft expertise as well avoid the need to hire or train staff
Cost savings on additional hardware investments and staffing
Tremendous benefit with easy installation and rapid deployment
